krikya bd's Privacy Policy
This policy clearly explains how your personal information is collected, what it is used for, and how it is kept secure. Reading it will tell you what rights you have over your own information.
Table of Contents
Introduction and Applicability
This privacy policy applies to everyone who uses krikya bd's website and services. When you register on our platform, log in, use betting or casino services, or contact us in any way, you are considered to have accepted the terms of this policy.
krikya bd operates an online gaming and sports betting platform for users in Bangladesh. Accessing our services requires you to provide certain personal information. This policy transparently explains how that information is collected, processed, and stored.
You must be 21 years of age or older. We do not knowingly collect information from minors (those under 21).
Data Collection
krikya bd collects user information from various sources. The types of information collected are listed below by category.
2.1 Registration and Account Information
Information you provide when creating an account is collected. This includes:
- Full name and date of birth
- Mobile number and email address
- Username and password (stored in encrypted form)
- Details from documents submitted for identity verification (if applicable)
2.2 Transaction and Financial Information
Financial transaction details are recorded during deposits and withdrawals. Our payment methods are bKash, Nagad, Rocket, and Upay. The date, amount, and associated number of transactions made through these payment gateways are kept on record.
2.3 Usage and Activity Information
Information about the activities you carry out on the platform — such as which games you play, which bets you place, and how long your sessions last — is collected automatically.
2.4 Technical Information
Information about your device and connection, such as IP address, browser type and version, operating system, and device identifiers, is logged automatically.
2.5 Communication Information
If you seek support via live chat or email, the details of that conversation are stored. This helps with improving service quality and resolving disputes.
Purpose of Data Use
Collected information is used for specific purposes. The use of each type of information is described below:
3.1 Account Management and Verification
Registration information is used to confirm your identity, keep your account secure, and prevent the creation of multiple accounts.
3.2 Service Delivery and Improvement
By analysing your preferences and usage patterns, krikya bd works to make the platform's services more relevant and better. For example, knowing which types of games you play most makes it possible to offer relevant recommendations.
3.3 Financial Transaction Processing
Transaction information is used to correctly complete deposit and withdrawal requests and to prevent fraud.
3.4 Ensuring Responsible Gaming
Unusual betting behaviour is identified by monitoring user activity. Support is provided to users as needed in line with the responsible gaming guidelines.
3.5 Meeting Legal Obligations
Relevant information is used to comply with applicable laws and regulations, to resolve disputes, and to prevent fraud and money laundering.
3.6 Communication and Support
Your email and mobile number are used to send important service-related notifications, account security alerts, and support communications.
Data Storage and Security
krikya bd treats the security of your information as a top priority. This section describes storage methods and security measures.
4.1 Encryption
All data exchanged between your browser and our servers is encrypted using SSL (Secure Sockets Layer) technology. Passwords and financial information are always stored in encrypted form.
4.2 Access Control
Only authorised staff can access specific information as required by their work. All access is logged and reviewed regularly.
4.3 Retention Period
Necessary information is retained while your account is active. Even after an account is closed, certain information may be kept for a legally permitted period for purposes of legal obligations, dispute resolution, and fraud prevention.
4.4 Response to Data Breaches
If a breach of data security occurs, krikya bd investigates promptly and notifies affected users in a timely manner. Necessary corrective measures are taken.
Sharing Data with Third Parties
krikya bd does not sell users' personal information and does not provide it to third parties for advertising purposes. However, information may be shared in certain circumstances.
5.1 Service Provider Partners
Information necessary for service delivery may be shared with payment processors, technology infrastructure providers, and game providers. These partners operate under strict confidentiality agreements and may not use the information for any other purpose.
5.2 Legal Requirements
Information may be provided under court orders, lawful requests from government or regulatory authorities, or as required by applicable law.
5.3 Fraud Prevention
Relevant information may be shared with concerned authorities to assist in investigating money laundering, fraud, or other financial crimes.
Cookies and Tracking Technology
Cookies and similar tracking technologies are used on the krikya bd website. They help improve your browsing experience and ensure the platform functions correctly.
6.1 Types of Cookies
- Essential Cookies: Required to maintain login sessions and security. Without these, the site will not work properly.
- Functional Cookies: Remember your preferences, language settings, and other personalised settings.
- Analytics Cookies: Used to understand how users interact with the site and to improve services.
6.2 Cookie Control
You can control or disable cookies from your browser settings. However, disabling essential cookies may cause some features of the site to stop working. Instructions for changing cookie settings are available on the help page of each browser.
Your Rights
As a krikya bd user, you have certain important rights over your own information. These rights are described in detail below:
7.1 Right to Know
You have the right to know what information we collect about you, how we use it, and with whom we share it.
7.2 Right to Correction
If your profile contains incorrect or outdated information, you can request a correction. You can change some information yourself directly from account settings.
7.3 Right to Deletion
In certain circumstances you can request that your personal information be deleted. However, if there are legal obligations or an active dispute has not been resolved, it may not be possible to delete all information.
7.4 Right to Object to Processing
You can object to marketing communications or certain types of data processing.
7.5 How to Exercise Your Rights
To exercise any of the rights mentioned above, please contact our support team. We will respond within a reasonable time after receiving your request. In some cases it may be necessary to verify your identity.
Protection of Minors
All krikya bd services are for persons aged 21 or older only. We do not knowingly collect information from minors.
An age verification step is in place at the time of registration. If it becomes known that a minor's information has been collected by mistake, it is deleted immediately and the associated account is closed.
If you believe a minor is using our platform, please notify our support team.
Policy Changes
krikya bd reserves the right to change or update this privacy policy as needed. When changes are made, the new version will be published on this page and the date of the update will be noted.
For significant changes, registered users will be notified by email or platform notification. Continued use of the platform after a policy change will be taken as acceptance of the new terms.
Contact
You can contact us about this privacy policy or any matter relating to your personal information. krikya bd's support team is available seven days a week, twenty-four hours a day, in Bengali and English.
Live Chat — directly via the support button on the website
Email: [email protected]
To learn more about us, visit our About Us page, which presents the platform's goals and scope in detail.